Issue with another business - how would you guys handle this? - Page 2

Picus · 12-21-06, 08:59

Ya, definitely a lesson learned on that front. I am usually very careful about recommendations; never had one bite me until now!

TheDeparted · 12-27-06, 03:58

I'm the guy that had the horrible tint job done. It never once crossed my mind that Kevin should be held responsible for this. I basically just called him after I got the tint to warn him not to bring his new car there and to ask him his opinion on the tinters work. The crappy tint job I would have got over but it was the tinters way of treating me that left a lump in my throat. Anyways I wrote him a nice e-mail about how I was very upset on the quality of work and how i was treated. In the morning I had a reply to come in and get a full refund. I did just that and thats where the story ends. Thanks for helping me out Kev. Talk soon.

P.

Picus · 12-27-06, 08:41

Quote:

Originally Posted by TheDeparted

I'm the guy that had the horrible tint job done. It never once crossed my mind that Kevin should be held responsible for this. I basically just called him after I got the tint to warn him not to bring his new car there and to ask him his opinion on the tinters work. The crappy tint job I would have got over but it was the tinters way of treating me that left a lump in my throat. Anyways I wrote him a nice e-mail about how I was very upset on the quality of work and how i was treated. In the morning I had a reply to come in and get a full refund. I did just that and thats where the story ends. Thanks for helping me out Kev. Talk soon.

P.

Heya! Glad you found this (and are on Autopia)! Cheers.

wytstang · 12-27-06, 09:48

Glad it was all worked out good for you.

darkdan · 04-20-07, 01:12

Okay, I'm a window tinter and thought I'd bump this thread because I was originally looking to just post a marketing tip that detailers and tinters should work together to make more money (sometime I see some of you are already doing).

Anyways.

About the matrix.

Some tinters treat it, the majority don't. It's a personal choice. There are several methods to address the problem.

Personally, I vinyl it. My brother (he's a tinter), sands it. But the main difference is, he gets paid a lot more to sand it.

Most tinters, it's just tough luck, sorry, blame them, I didn't design the window.

And, as most of you can guess, if it wasn't a BMW owner then most likely it wouldn't have been this big of a problem. If it was a grand prix you wouldn't have heard word one about it.

Just as some detailers do or don't do this or that....some (most) tinters don't do anything for the matrix. As for the dots on the side windows (quarter glass) I don't know of ANYONE that does anything to those. That's just the nature of tinting. Most rear windows have a small amount of dots around the edge and no one treats those either.

I do, my brother does, and that's what sets us apart from the competition.

Now, back to the original idea I was going to post. Everyone should work together to make more money.

Picus · 04-20-07, 05:00

Hey darkdan - my tinter just re-pressed the tint 3 weeks after the initial install, it looks perfect and it took him less than 15 minutes. To me, that's just good customer service. A vinyl is fine too; I am sure Peiro (the owner in this case) or myself, would have been happy with that. If a Grand Prix owner is happy with shoddy work that's his own problem. I don't think anyone was being unnecessarily picky in this case; the tint job was absolutely hideous. It looked, literally, 20x worse than this:

http://www.speakeasy.org/~rakana/p010.jpg

Would anyone here accept that sort of job, BMW, Bugatti, Grand Prix, or Gremlin? I hope not.

Joshua312 · 04-20-07, 05:48

Funny you guys bring up a Grand Prix

I had my windows tinted two weeks ago, went back today to get my two front windows re-done as I was not satisfied with the work. My rear window isn't perfectly black in the dot matrix area but it is not near as bad as the picture Picus posted. I have vinyl on the way to apply to the dot matrix area, should work just fine I think!

darkdan · 04-20-07, 07:27

I personally believe SOMETHING should be done to it. There are several solutions. Sanding, glue, vinyl, drop/dry/stick method.

But like I said, most tinters don't do diddly about it.

Luckily, most of the customers I deal with are informed. The ones that aren't informed about the dot matrix I make sure they know ahead of time it will get vinyl.

I can't tell you the number of Accords and F-bodies that I have done simply because I treat the matrix and the other guys don't. More $$$$ for me. More happy customers giving me word of mouth referrals too!

I also felt window gaskets that need it! But sadly due to the large amount of extra work that is involved it's not free. Most tinters either lie and say it's not a problem or they say it's not their problem.

natebood · 04-20-07, 07:42

Mine's the same way, but it's probably a 6" rectangle on the right side. It's been over a year since it was done (just haven't had the time). Any idea if most places have vinyl in stock? I know this would be hard to answer, but I'm just curious if it's a commonly used product?

Either way I want to get it fixed, but I'm just curious as to what to suggest to the tinter.

darkdan · 04-21-07, 08:11

No clue. Call your local tinters and ask them about it.

I don't charge much to fix other peoples work. I've had several mustangs come to me to get it done. I just cut off the film at the matrix, clean off the glue, slap on some vinyl. Only takes 20 minutes tops.

You "might" be able to hard card it down. Grab a bondo card or wrap a credit card in a paper towel (to prevent scratching) and see if you can push it down. Start at the inside and work it towards the edge of the top of the glass.