Order from TOL was damaged...

Shelbrain · 02-23-06, 02:23

I just want to let the forum know I placed an order with www.topoftheline.com after reading some positive reviews on their TOL Bubble Bath car wash soap. I also ordered tire cleaner, bug remover, bottle proportioner and glass towels. When I received my order today, the gallon jug of bubble bath had leaked into the box causing a sticky mess. THe other items were unharmed as they were wrapped in plastic. Just wanted to let everyone know and I have contacted customer service. I will update this when they determine how they will correct the situation. Thanks for letting my rant.

ZaneO · 02-23-06, 02:39

I'm sure Irene and the gang will take care of you. Stuff like that happens sometimes.

tdekany · 02-23-06, 02:56

happend to me too, but they will take care of it. Yes, try communicating with Irene.

smprince1 · 02-23-06, 03:35

I have had gallon bottles of detailing products leak and the vendor replaced the damaged products without hesitation. It is not their fault, as most products do not have inner seals to protect against the caps working loose. They have insurance for this type of thing. I would be very surprised if TOL does not make good on this without any fuss.

Danase · 02-23-06, 04:02

Yeah, try not to blame TOL for the mishap. I have not had many orders damaged at all, knock on wood, but I did have one customer who was furious with me. I package the items as good as they can be and unless they are packed in a bomb proof case you can not really do anything about the mistreatment they get while in the shipping company's hands. Just be sure to be polite to TOL when telling them about it and I am sure they will take care of you.

Shelbrain · 02-23-06, 04:19

I am not upset at all with them, the packing was secure and the lids were taped to prevent the caps from coming off. Guess it is just one of those things...

DARKSTI · 02-23-06, 05:05

Yea, I got a free can of Blitz wax when mine got got damaged in shipping. I like TOL alot

GregCavi · 02-23-06, 05:44

TOL is great, they will make sure everything is great with you. I have had issues with a couple products going pad after time and they went above and beyond to solve the problem. Also they ship very fast, much faster than some of the larger sites we visit.

Greg

hadboosttroy · 02-23-06, 06:54

so you make a post saying your box got damaged in transit. this happens on occasion. you should give them a chance, THEN make a post. sorry but I just don't think it is fair to the business.

MorBid · 02-23-06, 07:31

Quote:

Originally Posted by hadboosttroy

so you make a post saying your box got damaged in transit. this happens on occasion. you should give them a chance, THEN make a post. sorry but I just don't think it is fair to the business.

I'm glad someone beat me to the punch on this, cuz that's what I was going to say.

Have you ever looked in the back of a Fedex/UPS truck? I mean they just "wing" stuff in there to get it filled and off the driver goes. We won't go into what happens while it's on interstate transit.

a.k.a. Patrick · 02-23-06, 07:36

The worst part is trying to file a claim on damaged or broken goods. The shipper wants everything but your first born. Vendors usually end up eating the wholesale cost, just to avoid getting behind in shipments and order processing.
Like Danase said, be curteous. It goes a lot further, and a lot faster. Ive been in customer service with my work for over 25 yrs now, and I appreciate polite people. You cant help but be polite in return.....
Sounds like your on the right road for reimbursement, and from what i have heard, TOL is respectable......

MorBid · 02-23-06, 07:41

Funny you should mention that cuz last fall I brought an Air Compressor on-line from a Autobody supplier I deal with and Overnite delivered it damaged. Well I called the company it was shipped from and they said I shouldn't of signed for it.

I said how could I tell it was damaged if it was in a box. Long story short they sent me another one and guess what, it was damaged too. Took me 3 months to get things striaght.