The dummies who need to heed this sign probably won't read it anyway... - Page 2

BigChevMan · 02-12-06, 05:18

I don't think it's rude at all. I work in a service industry. To be exact I give people welfare ( food stamps, medicaid, etc...) The people who come to me should be begging me to help them, but no, they are rude, condesending, and think they are better, smarter, and more special than me. Being in the job i'm in I see things very differently than most. When I walk into a store I see people treating the employees like complete and total crap for something that 9 out of 10 times isn't their fault or is out of their hands. It should be mutual respect, but that is a far gone part of our society.

People in service industries in general get crapped on because people think they are a lower class. My fiance works as a teacher in a day care. Most of the people she deals with she is teaching their kids for 8 hours a day or longer. You would think that they would respect someone who is building the foundation of their children, and generally spends more time with their children than the parents do themselves. I won't give any detailed stories, but trust when I say that service people are the "Rodney Dangerfields" of the world. They get no respect whatsoever.

Just remember next time your in line what pump you parked at. Shouldn't be too hard, they aren't mind readers in their minimum wage jobs.

percynjpn · 02-13-06, 04:32

Quote:

Originally Posted by Scottwax

I can understand the store's owner's frustration though. Too many people are lazy and (or) ignorant and cause everyone else to have to wait for them. Like in the bank drive-thru when morons not only don't have the correct slip for their transaction but they don't even have a pen. Everyone else has to sit behind them and wait. I wish banks would put a similar sign in their drive-thru:

We will be glad to give you the correct slip and even a pen. However, since you lack the basic courtesy and intelligence to have your transaction ready to put in the tube when you pull up, once we give you what you need, you have to pull out of line, park in the back until you fill out your slips and then you may get back in line. If the lobby is open, we won't even give you what you need, go inside and fill out your stuff and stop making everyone else wait because of your stupidity.

A bank that would post a sign like that and enforce it would have my business forever.

That sign would put the gas station's to shame!

percynjpn · 02-13-06, 04:37

Quote:

Originally Posted by BigChevMan

I don't think it's rude at all. I work in a service industry. To be exact I give people welfare ( food stamps, medicaid, etc...) The people who come to me should be begging me to help them, but no, they are rude, condesending, and think they are better, smarter, and more special than me. Being in the job i'm in I see things very differently than most. When I walk into a store I see people treating the employees like complete and total crap for something that 9 out of 10 times isn't their fault or is out of their hands. It should be mutual respect, but that is a far gone part of our society.

People in service industries in general get crapped on because people think they are a lower class. My fiance works as a teacher in a day care. Most of the people she deals with she is teaching their kids for 8 hours a day or longer. You would think that they would respect someone who is building the foundation of their children, and generally spends more time with their children than the parents do themselves. I won't give any detailed stories, but trust when I say that service people are the "Rodney Dangerfields" of the world. They get no respect whatsoever.

Just remember next time your in line what pump you parked at. Shouldn't be too hard, they aren't mind readers in their minimum wage jobs.

Wow! With an attitude like that, I don't suppose you'll be convincing any other prospective employers to give you a better job to replace the one you're miserable in right now!

BlackSunshine · 02-13-06, 05:41

I am very familiar with the gas station business as my father owned 20 convenience stores up until about two years ago when he retired. I would work a shift every summer when I was still in school and for the most part, people were pretty courteous. My dad never made people pre-pay, but let me tell you, there is nothing more frustrating than having to deal with a gas drive-off. I COMPLETELY understand why gas stations are now going this route. The people that get offended by this are the kinds of people who I can see giving second thought to a drive-off themselves. In fact, the new owner of my dad's previous company has mandated pre-pay at all the pumps in every store and he also got rid of all charge accounts my dad held, and guess what? Business is up, and they're not losing money every day from drive-offs. He runs his stores much differently than my dad did here in small town Southwest Kansas, as he is from the Dallas area and owns a large chain of stores down there, and he is going to try to run these stores in Kansas the same as his in metro Dallas. We'll see how it goes in the long run.

Regarding the sign, the message is good, but the delivery is terrible. If I saw that sign before I pumped my gas, there's no way in hell I would do business there. The customers are doing the station and its owner a favor by fueling up there in the first place. They should kiss the customer's ***, not the other way around. That sign is flat out tacky.

The pumps at my dad's old stores now have a sign on them that says something like, "Prepay only". It's not sweet and mushy, but it's certainly not rude.

I also agree with the receipt comment. Nothing torques my wrench more than having to walk up to the counter inside the store to get a receipt after having so lazily swiped my debit card at the pump. In the station's defense, though, a lot of those pumps won't give you any warning when the receipt paper is low.

Prepay/credit card is definitely the way to go, and I don't see what the big fuss is anyways when it's so easy to swipe a card. If you don't want to use a credit card, swipe your debit card and be done with it. That's just my opinion

Scottwax · 02-13-06, 06:07

Quote:

Originally Posted by percynjpn

That sign would put the gas station's to shame!

Good. Inconsiderate people who cause everyone else to have to wait because of their lazyness, stupidity or lack of basic courtesy deserve to have it thrown in their face.

When I was a restaurant manager, it would stun me that someone could wait in line a few minutes then get to the front of the line and have absolutely no clue what to order and make everyone behind them wait. Seriously, how hard it is to order at a fast food restaurant?

I seriously wanted to reach out and slap them.

BlackSunshine · 02-13-06, 06:54

Quote:

Originally Posted by Scottwax

Good. Inconsiderate people who cause everyone else to have to wait because of their lazyness, stupidity or lack of basic courtesy deserve to have it thrown in their face.

When I was a restaurant manager, it would stun me that someone could wait in line a few minutes then get to the front of the line and have absolutely no clue what to order and make everyone behind them wait. Seriously, how hard it is to order at a fast food restaurant?

I seriously wanted to reach out and slap them.

I'm with you on this one, Scott. I absolutely hate it when I'm with someone at a restaurant, and we have been there for a while, and the waiter/waitress comes to the table to take our order and THEN the person decides to start looking through the menu to see what they want to eat

I also hate the person who takes 15 minutes at the ATM. I'm thinking of putting a nice, stout brush guard on my pickup for people like this

Aurora40 · 02-13-06, 08:31

Geez, you all are harsh. So anyone who can't decide what to eat, or who likes to take their time at the ATM should just drop dead? If you don't want to wait behind them, get there first.

They are entitled to spend the time they need to do whatever they need to do. They waited their turn to be there.

That said, it would be considerate if they let people go ahead of them if they aren't ready to do what they need to do. But they shouldn't have to rush it just because someone behind them is impatient.

:P

The attitude that 9 out of 10 people are rude, therefore a store should be pre-emptively rude to everyone is a bit astounding also. If you treat people like that, then you are weeding out the nice people. I guess if the goal is to have a customer base completely made up of jerks, then giving people attitude right off the bat is a step in the right direction.

tom p. · 02-13-06, 09:34

It was a truly great day when "pay at the pump" was introduced!

Super · 02-13-06, 10:32

I pre pay but sometimes I pay by cash I wait in line about 10 min and tell the clerk, the white truck next to the black car and I say Thank you. I don't like calling things numbers specially having to be identified by your SSI number. I do miss the Mom & Pop stores now it’s mostly Corporate Co. where you feel like a number, what number of thread post is this )

BlackSunshine · 02-13-06, 10:46

Quote:

Originally Posted by Aurora40

Geez, you all are harsh. So anyone who can't decide what to eat, or who likes to take their time at the ATM should just drop dead? If you don't want to wait behind them, get there first.

They are entitled to spend the time they need to do whatever they need to do. They waited their turn to be there.

That said, it would be considerate if they let people go ahead of them if they aren't ready to do what they need to do. But they shouldn't have to rush it just because someone behind them is impatient.

:P

The attitude that 9 out of 10 people are rude, therefore a store should be pre-emptively rude to everyone is a bit astounding also. If you treat people like that, then you are weeding out the nice people. I guess if the goal is to have a customer base completely made up of jerks, then giving people attitude right off the bat is a step in the right direction.

I can understand your stance, too. It's not like I actually say something when such actions occur, but I can't help but wonder what the hell is going on inside some peoples heads some times. You think it's inconsiderate for people to be impatient, and I think it's inconsiderate for people to hold up the line. Somtimes I just think the elevator doesn't quite go to the top floor for some people (referring to people I highlighted in my other post, not you).

And no, I never said anything about thinking they should just "drop dead."

It's more that I feel, in certain situations, that people take the fact that they were there first and can therefore take as long as they please, while being oblivious to their surroundings and other people waiting in line, to the extreme and that they use that as an excuse to be obnoxiously and inconsiderately slow.

Intercooled · 02-13-06, 12:40

Everyone here makes sense. I own my business.(plumbing). I treat the customer like gold, They are the ones who pay me and make my living. I put up with alot of peoples crap too. (literally!!).
But there are diplomatic ways to deal with people with out being rude and cocky. Being clear and concise and letting the customer know how you do business and whats expected of both partys. With that being said, I do the best I can for them and try to perform like a true professional should. I dont stereo type people assume they are idiots.
I guess I'm in the service industry but not maybe as publicly as some have indicated on here earlier.
Some of the examples given are people just being thier selfish selves and not carring about who or whats around them.

I hate when people go to Dunkin Donuts or similar place and have large order for the drive thru. Ordering, to be made sandwiches and multiple coffee concoctions. If it not a coffee and a donut they should go inside. Mean time we are all waiting for Skippy and his list of stuff to be made!

Scottwax · 02-13-06, 03:48

Quote:

Originally Posted by Aurora40

Geez, you all are harsh. So anyone who can't decide what to eat, or who likes to take their time at the ATM should just drop dead? If you don't want to wait behind them, get there first.

They are entitled to spend the time they need to do whatever they need to do. They waited their turn to be there.

That said, it would be considerate if they let people go ahead of them if they aren't ready to do what they need to do. But they shouldn't have to rush it just because someone behind them is impatient.

Look at it this way. What is more incosiderate and rude than stealing other people's time? 6 people a day wasting 5 minutes each of my time can mean the difference between me getting home in time to wash my car or go to the park and skate, especially with the shorter days in winter. That is 30 minutes I can never get back.

Besides, haven't you been stuck in line behind someone on a cellphone who refuses to end their conversation and complete their transaction and wanted to smack them in the back of the head and yell "Hey, moron, hang up, pay the cashier so the rest of us can get out of here"?