does autogeek sux or is it just me !!!!

[Asonyexec]

I know bashing is not condoned on this board but I feel it my duty as a consumer of auto care products to share my experience with my fellow auto care product purchasing brothers (& sisters)

Autogeek.net - 2 months ago I purchased a car cover through them over their "800" number. Rep was very friendly I'll give them that. I repeated the item number (it was a car cover) very slowly twice and asked him to repeat the number to me once he had entered it - he repeated the correct number. Now, approx. 7 days later I get my car cover, the wrong size and item # car cover. Funny thing is the correct item number was on all the paper work from my email confirms to the packing slip & invoice but they still sent the wrong item (completely different item number on the box).

So I call they send me the correct item along with a UPS return label another 7 days later. THe least they could have done for my inconvenience is overnight the damn thing.

Fast forward to last week (6/28/05) after a few postings here I find that one of the few places to get a 5" backing plate for my new rotary is autogeek (so I can continue to use my PC DA pads). Again I phone in my order, slowly repeat the part number, have the part number read back to me, all is ok & correct.

Today 7/7/05 I get my autogeek box, excited that I will soon be able to try out my rotary and what do you think happened? YES the wrong item shipped AGAIN !!!! Instead of a 5" backing plate for a rotary I received a backing plate for a DA polisher. Correct item number on the invoice, packing slip and email(s) but the wrong item packed in the box. What I find really hilarious is that the invoice contains a "quality assurance" box and 3 people from 3 different depts signed off that the CORRECT ITEM NUMBER WAS IN THE BOX!!!!!!!!

Needless to say I will never use AUTOGEEK again. To their credit, if you need to take credit for a lousy job, I will say their return procedure is pretty easy. Problem is, in a business environment where customer service is king I shouldn't need to know about their return procedures, at least not on the first 2 orders.

To those that moderate this board my apologies if this type of post is prohibited, I'm sure you will remove it should you deem it necessary but I really wanted to convey my experience with this company so that others won't go through the same headaches I have gone through.

THX

[themightytimmah]

I had trouble with the once, they made it right. A week later, I ordered a rotary backing plate. I got a PC plate, I called them up and told them that I needed the rotary plate right away and I asked nicely for them to overnight it and fix their mistakes. They refused, and I didn't see the right plate until 2 weeks after I had originally ordered it, leaving me in the lurch.

Needless to say, all of my "boutique" orders now go through Premium Auto Care or Top of the Line.

[White95Max]

I guess I'm one of the others, that hasn't had any problems with Autogeek.

[klnyc]

All my order(99%) I ordered online. I encountered only 2 problems(wrong size). Anyway I emailed Jason and he quickly resend out the correct item with out any hassel. I had dealt with Autogeek for 2 years already and so far they had been great.

[truzoom]

This is like the 4th thread in the past week about the same thing. Is Autogeek really bad, or is this some sort of weird attempt to annoy us?

[mataku]

Originally Posted by themightytimmah

I had trouble with the once, they made it right. A week later, I ordered a rotary backing plate. I got a PC plate, I called them up and told them that I needed the rotary plate right away and I asked nicely for them to overnight it and fix their mistakes. They refused, and I didn't see the right plate until 2 weeks after I had originally ordered it, leaving me in the lurch.

Needless to say, all of my "boutique" orders now go through Premium Auto Care or Top of the Line.

the quality of a retailer usually comes out when there are problems. Sure they can get the orders out 98% of the time or whatever, but how they deal with their mistakes really determine how good they are. It's perfectly possible that their mistake could have cost a detailer a couple hundred.

[6']['9]

Originally Posted by themightytimmah

I had trouble with the once, they made it right. A week later, I ordered a rotary backing plate. I got a PC plate,

Im going through that right now. They sent me another one via next day air and its the same backing plate for the PC not for the Rotory. The customer service isnt bad but i dont see why they keep mixing this up.

[Terran]

I've had two trouble free orders with them so far. I do order online though, so I'm sure that cuts down on confusion over what product I want.

[Fox Curry]

My last autogeek order was screwed up, too. There are too many good dealers out there to stumble over the poor ones! I just move on until I find someone who fits the bill...

[SkiWithG]

I placed my first order with Autogeek a few weeks back. Ordered via their web site and the experience was great. My products arrived when expected and were very nicely packed. Also, go a 10% discount via a code from another forum.

It sounds like they've got a problem in their order picking process. While I will probably buy from them again based on my experience, there is no shortage of vendors with great products and good service.

Better luck next time.

[MattZ28]

I've never had a bad experience with them....why don't you try calling to resolve the problem instead of telling us about it?

[WaxIt]

I have ordered from Autogeek many times no problems, I think the problem is no one hears about a vender till they have a problem with them, you have to think about the thousands of orders that go out everyday that are right compared to your 1%. I know it sucks to be the 1% but someone has to be it! Just my two cents... I know Autogeek has done a lot in sponsoring a lot of the forums we hang out in and has always been the best in freebies, so they will continue to have my loyalty.