Quote:
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Originally Posted by GTFreddy
Can you clarify the situation? Do you work there? Were you just shopping? What happened ten days ago? Please explain.
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Earlier this year our blockbuster store was closed down. Not surprised since the service was terrible.
So we started going to this particular store (next closest to us) from day one this store seemed like a dream. The guys there were always very friendly and extremely helpful. So because of this, my girlfriend wanted to do something special.
There are 3 guys there that have been there since we started renting from them.
She went to PF Chang and bought 3 $30.00 gift certificates to show our appreciation for their kindness. (Around here people are not that nice in general - m2c).
So about 10 days ago we go in (BTW since we don't watch TV, we rent about 5 days a week 2 movies at a time: we have that movie pass - they know us really well as far as customers) and as I pull into the parking lot in front of the store, we see one of boys leaving (ROB).
I called for him, he comes back and I hand him his GC. Obviously he was very surprised and seems to appreciate it. We chatted for a minute or so and we went into the store. He got in his car and left.
We picked 2 more movies and one of the new employees (female) checked us out. She started a conversation about the movie PULSE we were renting how she thought that it was a really bad movie and that there is another movie that is coming out shortly that is like that and much better - we thanked her for the recommendation etc.... We go home that night.
Few days later my girlfriend goes in to see the other 2 guys to give them their GC. One wasn’t there so she just gave (JOSH) his. My girlfriend comes home and tells me that the weirdest thing happened at the video store: She hands him the GC but he doesn't even looks at her and kind of says a very weak thanks and turns away and goes back to organizing the tapes. My girlfriend's feelings were really hurt, so I tried reassuring her that he is just really shy. Few days later she finds PACO working and he was just a little better receiving his gift, but still unusually unfriendly. He was the friendliest of the 3.
Fast forward to tonight. We go in and started looking for a movie and asked one of the girls for info. She helped me. We realized that we saw that movie already and I wanted to find another one that I've seen years ago but couldn't remember the title. So I go up front and this time I walked up to ROB (didn't want to bother the girl) and started to ask him for help, but instead of answering me he kept looking towards his right where the manager was busy with another customer - he didn’t want to communicate with me so I was like ***??? (In my head)
so I said: Can you help me?
ROB says: Ahhh not really
I said: Don't you know movies?
ROB says: nahhh no.
I didn't want to make a big deal out of it so I went back to the female clerk and she knew the name of the movie. By then the manager woman was free and yells over to us that that movie they don't carry.
So I start walking away from her trying to find something else. At this point I am in the middle of the store surrounded by a few other customers.
I see the manger walking towards me and when she gets about 8' from me she starts pointing her fingers at me and says this to me:
The other day when you were in you were not very nice to one of my employees. She got so upset that I had to take her off the floor and had to send her home later. I also called the corporate office and reported you and that I should take this very seriously.
ME: What did I do?
Manager: As you were checking out, you asked her if there was any movie in the store that I could EDITED********************
At this point I said to her that she better stop accusing me of such a thing because she has the wrong guy. I also asked her if I was alone, to this she says no, she was with you pointing out my girlfriend who by this time is almost next to me (she was looking at the wall not too far from us.)
I said how can you be so sure that it was me?
She says because the girl told her that it was the couple who gave ROB the GC. By now my girlfriend is freaking out. And tries to ask her some questions while telling her that we are the nicest people who come into your store. To this she says that there were 2 other employees who witnessed the incident but they claimed that the person was shorter than me. That really pissed my girlfriend off and she gave her her 2 cents about us. To that the manger says that she is just trying to get the bottom of all this. We of course didn't rent anything.
My girlfriend is downstairs crying.
FOR CRYING OUT LOUD!!!!!! 
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