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Re: The key to repeat business
Great write up Scott...
I do detailing on the side not a full time business as most of you do. But the extra mile is always crucial.
Being trained as a Auto Technician and the fact that When your doing an engine detail your already in there. I check over basic maintenance things some will ask can you check my fluids Tire Pressure. SUre why not. I do a basic visual inspection of things while I am in there. Pointing out a part that may fail shortly, Or Something out of the ordinary that can be repaired/replaced long before a breakdown Makes them all that more gracious.
I caught a Radiator Hose starting to fail early that would have easily caused problems later on when it failed possibly while driving. I showed the customer and she was greatly pleased.
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