website changes for me...input please

toyotaguy · 08-23-09, 11:03

How many of you offer just a one step to amp the gloss levels, and then offer just full corrections based on an hourly rate? how does it work out?

- my thinking on it is this, people will see the end result of a car that received a two step detail, yet needed a 3 step or 4 to come out perfect, and the person will think I did a half assed job. A one step will be advertised as a gloss enhancement with minor defect removal, while full correction is shooting for 95%+ on a DD, and 100% on exotics and show cars (cars rarely driven and will preserve the finish)

Removing the "all steps" page completely

- thats like telling/showing someone how to do a complete detail, the way I do it, themselves, so there is no need for me to do it

Going to add 4 new showcases on the left

- 66nova, 87 lambo, 07 porsche, 67 mustang

contact page number and name darker

-its kinda hard to read right now, and make the email link a little bigger

ANYTHING ELSE YOU CAN THINK OF, I WOULD APPRECIATE THE INPUT, EITHER HERE OR PM

click my name to link to my site...

Thanks!!!

Eric

WAS · 08-23-09, 01:08

I like your description of "polishing". Looking at it from a non-detailers perspective, it makes sense and gives a very clear indication of what to expect. As long as you are upfront and honest about what the customer should expect when you're done completing the work, you shouldn't have many issues. There will ALWAYS be that one-of customer that expects a miracle for nothing, but you'll have to deal with those folks regardless of how you advertise / structure your pricing.

As for your "all steps", I actually like that too. It gives a potential customer a complete overview of what you do. I can understand your point of basically giving "instructions" on how do a detail, but in reality, most people don't have the time (or don't want to spend the time) to do it, and they also don't have the equipment or knowledge required. For example, most people will look at your Step 2, Clay barring, and would be scared to take that to their paint without knowing how to use it (even though it's a very simple process for those of us that understand it). Step 14 shows you using an extractor, something most people don't have access to either. And to be honest, if someone wanted "instructions" on how to detail their vehicle, google is their friend, they'll find instructions whether they're on your particular site or not.

Agreed on the font color change and font size increase for your name, number and e-mail address on the contact page.

I'd change the link to the RMDP page. You can use the term RMDP once you're on the page, but the link itself in the menu-bar should be named something different. I clicked on it because I dind't know what RMDP meant... One can presume that the average joe who isn't in the industry would click on it for the exact same reason. Maybe name the link "Maintenance Program" ?

Other than that, I find your web site to be very well laid out !

lecchilo · 08-24-09, 06:43

Eric,

I recently did a similar thing, separating "detailing" (in quotes because to 90% of my potential clients, detailing means a very thorough wash & wax, while to me it involves polishing paint to perfection or as close as possible) and paint correction.

This way, I can cater to both my usual clients that want the paint as perfect as possible and will pay for it with no issues, and clients that want to 'touch-up' the paint job with something more than a wash & wax. I still do a polish then wax step for my light polish detail because I only waste another 30 mins but I use 2 things made for their separate jobs (polish and wax).

That said, I do think it's a good direction you took with services and I wish you the best.

toyotaguy · 09-10-09, 12:36

any other input on this...I am sending some info to my web guy tomorrow