Click & Cry - Body Shop Hack Job

Tachyon · 06-18-09, 03:34

So my wife was backing out of a parking space in her Cadillac SRX and was hit by a dude in a beater pick-up truck (no driver's license, no insurance, no English - he fled the scene).

The passenger-side rear quarter panel was crunched badly, the tailgate was slightly crumpled, and of course the right rear tail lamp smashed to bits. So $10,000 in repairs (thank you Travelers Insurance) and 5 weeks later, she finally gets her car back today from the Cadillac dealer's body shop.

You won't be shocked to see that the quality of their work is, errrm, not good. The paint job isn't too bad, but their buffing skills are Neanderthal.

I can't wait to have at this mess ... but I'm leaving tomorrow for a 3-day trip and won't be able to get to it until early next week.

Sorry to tease you with only the Before pics, but stay tuned ...

MuttGrunt · 06-18-09, 04:35

oh dear goodness... someone needs to slap an NC-17 / NSFW tag on this thread

please please please help the poor caddy

loudog2 · 06-18-09, 04:38

It just goes to show that some people just don't care. I would never let that leave my business like that.

OCDinPDX · 06-18-09, 07:59

My buddy just had his burgundy '07 Ford Focus repaired and the body shop burned the hell out of it, too. Sickening...

David Fermani · 06-18-09, 08:15

Quote:

Originally Posted by Tachyon

So $10,000 in repairs (thank you Travelers Insurance) and 5 weeks later, she finally gets her car back today from the Cadillac dealer's body shop.

You won't be shocked to see that the quality of their work is, errrm, not good. The paint job isn't too bad, but their buffing skills are Neanderthal.

Dude - that's the understatement of the century! The RT 1/4 is a totally different shade of black than the right rear door.

How did Travelers treat you? Is the Caddy dealer one of their DRP shops?

LouisanaJeeper · 06-18-09, 08:24

+! that paint definately is not color matched correctly

PaPaHoFF · 06-18-09, 09:08

what is with all of these body shops lately. a few of my customers had similar problems this past week alone. I would definitely look into why the paint is not matched.

OCDinPDX · 06-18-09, 10:19

Quote:

Originally Posted by LouisanaJeeper

+! that paint definately is not color matched correctly

I wasn't going to say anything but yeah, I noticed that too.

David Fermani · 06-19-09, 03:32

And the gas door too!!

JPDetail · 06-19-09, 05:14

Perhaps it's a new art form...? Never worked for a dealership so I can't say I know first hand on what the expectations are but vehicles should never leave the shop looking like that.

Blake · 06-19-09, 05:53

First Rule: You should always pick the repair shop; it's your vehicle and you are the one that has to live with it.
I spent over 25 years in the Insurance Claims industry and rarely found an owner who carefully picked the bodyshop for repairs. People took their vehicles to shops who gave nice courtesy cars, or because some ******* at work who drove a beater recommended them. You do have the right to choose the shop.
Also a lot of dealerships run bodyshops as a sideline so you get crappy repairs.

DW849 · 06-20-09, 08:41

Quote:

Originally Posted by David Fermani

Dude - that's the understatement of the century! The RT 1/4 is a totally different shade of black than the right rear door.

How did Travelers treat you? Is the Caddy dealer one of their DRP shops?

For $10,000 they should have blended that door. Take it back.