New Car.. Dealer Service and the stone chip.

White_07_G6_GT · 06-14-07, 07:01

4 weeks ago I decided to do my part in helping local industry and bought a GM car after swearing I would never do it again a few years ago. Anyway there were a few things wrong with the car like the fuel gauge, trim panels that didn't fit and windows that worked from time to time so back to the dealer it went. When I got it back 8 days later there was a stone chip on the hood and not a small one. I specifically requested that the dealer not wash the car which they agreed not to. When I got it home last night finished washing it and noticed the chip I called them to complain. There response, the car was dirty when it was here nobody notieced it and you requested it not be cleaned. Had we washed it we would have notieced it if it was there. You have no proof that it happened when it was at the dealer. The car is Ivory white and it got rained on once for about 10 mins, it wasn't dirty.

Any suggestions? It's right on the hood, should I get one of those paint touchup pens or just take it to a body shop to be fixed?

kleraudio · 06-14-07, 07:15

If you really want to get it fixed I would recommend a body shop unless your *really* experience in touch ups.

If you dont do the touch up right it will drive you crazy for the remaining time you own the car.

Personally , I would leave it, as I did with my rock chips. It was easier and cheaper to just "live with it" but if you absolutely have to get it out, I would recommend taking it to a shop.

Jim

White_07_G6_GT · 06-14-07, 07:35

I think I'm going to take it to get a price or two this week. Even now sitting in my office I can't stop thinking about it.

As for experience in touch ups that would be zero.

kleraudio · 06-14-07, 08:11

Yea you would definitely be better off taking it to a shop and getting it fixed up if you really just cant live with it.

Keep us updated.

Jim

kster · 06-14-07, 08:14

How does a new car have so many problems already? I've never owned an american car but I hope this is a very rare case.

fstb88 · 06-14-07, 08:18

you must have failed american history. ever heard of the chevy vega or the ford pinto? American built cars are notorious for crappy quality until recently. even now they are not that good. I chose to live with my rock chips, Tennessee has so many roads under construction that you breathe small stones when the windows are done, the roads are never rock free and there is always a redneck with rock throwing tires somewhere. Sounds Like a really bad dealership, I'd go elsewhere

jimmie jam · 06-14-07, 09:57

when i take my caddy in for warranty work the car gets a walk around WITH the service mgr. (this is standard procedure at the dealer). any marks, dents or chips are noted by them. there is never a problem. one time i was in a hurry to get the car and i just left with it. later at home i noticed a scrape on the left rear bumper cover. called the next day and told them, brought it back he looked at the sheet and said sorry we will fix it. even though this car is my DD i was not happy but it was fixed by them.

just get it fixed and be carefull next time.