Lexus remains #1 in JD Power Quality Survey but Jaguar, BMW, Buick, Cadillac do well

SilverLexus · 05-18-05, 02:01

http://www.jdpower.com

Select Consumer and then press releases...

Sullybob · 05-18-05, 02:53

When I click on press releases I get a search screen. What words do I put in for the search criteria?
Thanks

topnotch · 05-18-05, 03:05

Audi improved compared to previous years, thats good to see. We are now ahead of Honda.

pigeonbus · 05-18-05, 03:19

Instead of the Consumer site, just try this and click on "USA Release." It'll load a PDF of the Initial Quality Study.

Sullybob · 05-18-05, 03:24

Thanks Carl

TW85 HHI · 05-18-05, 03:53

Eh...

Does JD take into consideration the severity of the problems or do they just look at the number of problems per 100 vehicles?

I am always a naysayer when it comes to these surveys. A better indicator is the number of warranty claims and visits to the dealership, not simply a form sent to owners of 3 month old cars. But good luck getting the manufacturers and dealers to release that information!

the other pc · 05-18-05, 04:50

SilverLexus · 05-19-05, 06:57

"I am always a naysayer when it comes to these surveys. A better indicator is the number of warranty claims and visits to the dealership, not simply a form sent to owners of 3 month old cars. But good luck getting the manufacturers and dealers to release that information!"

JD Power is the gold standard for reliability surveys. They also have long-term reliability surveys that cover what you suggest Greg. I believe they survey customer directly...

SpoiledMan · 05-19-05, 08:41

Quote:

Originally posted by TW85 HHI
Eh...

Does JD take into consideration the severity of the problems or do they just look at the number of problems per 100 vehicles?

I am always a naysayer when it comes to these surveys. A better indicator is the number of warranty claims and visits to the dealership, not simply a form sent to owners of 3 month old cars. But good luck getting the manufacturers and dealers to release that information!

Simply the NUMBER of problems per 100 cars. The severity is NOT taken into account.

SilverLexus · 05-19-05, 01:13

Here is the dependability study:

http://www.jdpower.com/news/releases...04055&search=1

Top 3 are Lexus, Buick, Infiniti as of 6-29-04.

The time frame is # of problems over 3 years.

I would not worry too much about severity as that data is likely more difficult to capture and highly correlated with number of problems in many ways...

...in fact maybe the best way is to look at residual values for a financial market assessment of vehicle quality.

SpoiledMan · 05-19-05, 01:54

Their study or anyone's for that matter depend on someone actually reporting the problem. My 68 year old father is not as likely to report problems with his Escalade's than I am with my Honda. At the same time he has a car by another brand(no names) that I think has been a complete piece of crap from day one and he thinks the car has been just fine. That same brand has had spotty quality for over a decade and their ratings show it but he doesn't see it that way. Maybe it's just me but I really don't give a whole lot of thought to survey's as they can have either a small percentage of error or a very large one.

My two pennies.....

TW85 HHI · 05-19-05, 02:40

Quote:

Originally posted by SilverLexus
I would not worry too much about severity as that data is likely more difficult to capture and highly correlated with number of problems in many ways...

The severity of the problems is not irrelevant. Yes, difficult to capture and it is related to the overall number of problems but let's face it, a transmission or complete electrical failure is a lot more serious than a couple of rattles or tires that develop flat spots after sitting. A manufacturer with minor problems should not be ranked lower than a manufacturer that has more significant problems just because the overall number of reported problems is higher.

Also, to continue on what SpoiledMan said, you have two sides 180Âº apart. One side nitpicks the hell out of everything right on down to a cup holder lid feeling loose. The opposite side may not report everything or may consider the number of problems too insignificant to report for one reason: they have dealt with problematic vehicles their entire lives. I know quite a few people that have continuous problems with their GM SUVs and they think little of them. In their minds, it is "typical" to have problems. Well, it isn't typical and because of the "it is typical" opinion, it is not a fair indicator of the quality.

I suppose my point is that some people put too much emphasis into what Consumer Reports and J.D. Power say. I simply use them as basic data and suggestions. Want a better indicator of the quality of a vehicle? Investigate the number of recalls, the number of TSBs, and the number of complaints filed by owners with the NHTSA.