My QEW was frozen

waxforfun · 12-29-04, 01:18

Hi Everyone,
I recieved my shipment of QEW today. I am excited about trying this product after hearing so many good things about it.
The problems is that I recieved my shipment and it was frozen solid. All the containers are frozen and bulging.
Does anyone know if this has ruined the QEW. Now that it has thawed, I see some whitish sediment floating around in it.
Has anyone had this experiance, if so is it safe to use?
Thank you very much for your help

waxforfun · 12-29-04, 01:20

I forgot to add that on the box and the container it says to keep from freezing.
Thats why I am wondering if it was damaged

General Lee · 12-29-04, 01:30

Damn it, now that you mentioned that I forgot I have bottle behind the seat in my truck I haven't removed yet. It had to of froze by now........

Eliot Ness · 12-29-04, 03:13

Quote:

Originally posted by waxforfun
.......... Now that it has thawed, I see some whitish sediment floating around in it.......

I got some QEW about 3 months ago and noticed a little bit of white stuff floating in both bottles. My guess is that you should be OK.

You may want to drop them a note on their web site and see what they have to say just to be safe.

http://www.protectall.com/

jasonmac · 12-29-04, 03:19

On the back of my QEWs, it does explicitly say KEEP FROM FREEZING, so you might have to get some new stuff. I don't think it will harm anything, but might not be as effective previous to freezing.

waxforfun · 12-29-04, 05:12

Hi,
Thanks everyone for the advice. But nobody has answeared if the freezing will ruin the QEW. Has anyone had it freeze solid and than use it with good results.
If the freezing will ruin it, how? Does it cause seperation? or something else? Whats the whitish sediment in the bottle? Is that normal?
This was my first order of QEW and I dont know if it has whitish sediment in it before it turned to ice.
Thanks for your help

ZaneO · 12-29-04, 05:30

I don't think anyone can tell you for sure if it will affect the product. You need to contact Protect All and ask them...shouldn't take more than 5 minutes.

Scott P · 12-29-04, 06:24

I had a bottle of QEW freeze last year. When I contacted Protect All, they said it would be okay as long as it didn't separate. My bottle looks fine. They offered to send me a replacement, but Camping World had already done so.

waxforfun · 12-29-04, 06:52

Hi,
Thanks for the reply. Do you think the whitish sediment in the container is seperation?
Does QEW that has never been frozen have a whitish sedeiment in it?
I dont know because this is my first time with the product and I have nothing to go by.
Thank you very much for your help,

mirrorfinishman · 12-29-04, 06:59

Quote:

Originally posted by waxforfun
I forgot to add that on the box and the container it says to keep from freezing.
Thats why I am wondering if it was damaged

Since your order arrived frozen, have you given any thoughts about reporting a damage claim? or contacting the companys' customer service department?

Scott P · 12-29-04, 07:00

Just give the fine folks at Protect All a call or shoot them an email. They make the stuff, so they'll be able to answer your questions or address your concerns.

waxforfun · 12-29-04, 07:16

I sent them an e-mail. Currently waiting for a reply. I will let everyone know what they say. Nobody knows about the whitish stuff at the bottom of the bottle?
Thanks again