Customer Service review of Autopia

[joed1228]

I initially ordered a 5-inch back up plate for my Porter Cable and two 5-inch terry cloth pads and needless to say, I needed the 6-inch versions. I thought it would be a hassle with the e-mails, phone calls, shipping methods, rma numbers etc but all I did was send an e-mail explaining everything. To my surprise a few hours later I checked my e-mail to find a polite response stating that it would not be a problem at all and they confirmed the product they would send as a replacement. The other e-mail was the tracking number, stating that my re-placement product was literally shipped within three hours of my first e-mail.

I am truly impressed with the customer service of Autopia. Knowing that I will be taken care of during and after my purchase has made shopping at Autopia well worth it.
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[DavidB]

joed1228,

Maybe you mean CMA... our sponsor. We're only related by friendship and web sites. Autopia stopped selling detailing supplies nearly two years ago after we ran out of room in the house...

In any case, it's nice to know you're getting great service.

DavidB

[joed1228]

Yea, CMA, that's what I meant.

[waxman]

I ordered a few products from CMA and they shipped the same day. Too bad it took UPS five days to get them to my house. Usually it only takes 3-4.