Dealership detailers

SmackTard · 03-27-08, 10:22

I have noticed on this forum a general disdain for detailers from a dealership. While I can understand some of the concerns...as a dealership detailer I can tell you that 90% of the problems that come with new cars like orange peel(Yup thats a Ford Factory paint job, we get em off the trailer like that), and 90% of the Rids and marring that you find on your new vehicle were done at the factory.

We are not the first people to touch your vehicle. It gets washed, on average, 7-8 times before we see it. At the dealership that I work at, we as detailers have been blamed for marring on black vehicles that haven't even had the plastic taken off them yet...that means that we're being accused of marring by customers for vehicles that I MIGHT have looked at by then...maybe...

Basically all i'm trying to say, is that 90% of the crap you fix on your new vehicles, is the factories fault, not the detailers. They're not the best by any means (I have a leg up as I have had the painters and bodymen give me instruction), but most places really aren't that bad. Cut em some slack...they only make minimum wage in most cases. Only us Flat-Rate detailers actually get the training and money to be decent at it.

ringa_2oo4 · 03-27-08, 11:15

agreed.. i was once a dealership detailer..

the vehicles are washed and the transportation wax (the very thick stuff to pretect from sea water) is removed normally by the shipping company which is all done before the dealership sees the vehicle..

the cars are also washed at the loading docks after being unloaded as a part of quarantine measures i beleive..

dealership detailers do, however, (like i used to) use products with fillers to cover the marring etc so the vehicle looked good when the client arrives..

we all know thats how it goes and thats the way it has always been done and always will be done.. at the end of the day it comes down to the issue of $$$ and dealerships arent going to fork out big amounts of money to correct the paintwork on every new vehicle they sell..

cowboytruckn · 03-27-08, 11:37

I would have to agree with SmackTard. Granted I have only bought three cars from a dealership, two were used and on the point of marring and spiderwebbing already trashed. The only new car we have bought they detailed it for us and it looked amazing. They even put a real shiny tire coat on at my request.

We even had a couple of problems and had to go back a couple times for paperwork and they washed it for us again and no problems. Even later on when I did its first wash and quik detail and even later with its first full detail there were still no imperfections. This is about a six month time frame.

In my opinion what causes the most problems are the mobil crews that go and rinse off the cars with no soap and chamois dry. I have seen it with my own eyes. Not all dealers use these guys though, thank goodness.

Maybe I got lucky and got a perfect car. Maybe I got lucky and got a detailer that knew what he was doing. But I will always trust them until they do something to dissolve that trust.

SmackTard · 03-27-08, 11:51

I just always see in Click & Brag the 'ol "Dealership Detailed" comments everywhere. I personally have never seen a vehicle leave from my team looking like anything I see in that section. Can't vouch for whether the other team cares as much(I doubt it)but thats just how it goes.

David Fermani · 03-28-08, 04:31

Quote:

Originally Posted by SmackTard

90% of the Rids and marring that you find on your new vehicle were done at the factory.

We are not the first people to touch your vehicle. It gets washed, on average, 7-8 times before we see it. Basically all i'm trying to say, is that 90% of the crap you fix on your new vehicles, is the factories fault, not the detailers.

What makes you think this? I've toured several Ford plants & haven't withnessed this. They get washed after final assembly by a touchless (no friction) system and get blowed dry. I've also prepped & inspected 1000's of brand new vehicles for 5 Ford dealers(and other car manufacturers) & haven't seen this marring you speak of. A huge problem is dealership's lack of training their people how to properly prep vehicles. If management has no clue, it's the bling leading the blind. Alot of the cheical companies try to train where they can, but it doesn't trickle down to the end user where it counts.

How do the vehicles get washed at your dealership?

dublifecrisis · 03-28-08, 05:06

the VW dealer where I get my car serviced actually has a gas station type wash tunnel. they do the complimentary car wash for oil changes etc and I always decline it. When I bought the car new, they did decent job and avoided swirls etc.

mrfjsw294 · 03-28-08, 05:37

Quote:

Originally Posted by ringa_2oo4

the vehicles are washed and the transportation wax (the very thick stuff to pretect from sea water) is removed normally by the shipping company which is all done before the dealership sees the vehicle..

I have been in the shipping business almost 6 years and I have yet to see or hear of trucking company wash a load of vehicles headed to the dealership. Please elaborate...

JoshVette · 03-28-08, 08:05

I don't know, I think I'll have to disagree. Maybe this doesn't happen where you're at, but I've seen a lot of dealerships "detailers" washing and "detailing" cars with old dirty water in the wash bucket as well as rags in there pockets used to dry and wipe down everything from tires and rims to paint..... I dont' consider that quality?

Also seen them out on the lot pressure washing and wiping down dirty cars in the sunlight.

Also seen many times when they drive it though a wash cycle, then pull it into the bay and wipe it down.

On a final note, I've never heard a sales guys or mngmt member say anything good about the quality of work there detailers do.

Comes down to it, as mentioned, there's no proper training or payment. Why should someone care when they are only making minimum wage?

Josh

JoshVette · 03-28-08, 08:07

Oh btw, I've detailed and prepped quite a few brand new cars and made sure the owners did not allow them to be prepped by the dealership before hand and I've not had issues with swirls and marring as you claim. And many of these were imported as well as some being made in USA.

David Fermani · 03-28-08, 08:25

Quote:

Originally Posted by JoshVette

I don't know, I think I'll have to disagree. Maybe this doesn't happen where you're at, but I've seen a lot of dealerships "detailers" washing and "detailing" cars with old dirty water in the wash bucket as well as rags in there pockets used to dry and wipe down everything from tires and rims to paint..... I dont' consider that quality?

Also seen them out on the lot pressure washing and wiping down dirty cars in the sunlight.

Also seen many times when they drive it though a wash cycle, then pull it into the bay and wipe it down.

On a final note, I've never heard a sales guys or mngmt member say anything good about the quality of work there detailers do.

Comes down to it, as mentioned, there's no proper training or payment. Why should someone care when they are only making minimum wage?

Josh

LOL - I saw this post while I'm sitting at the local Mercedes Dealer watching their lot lizards washing their vehicles. You mean these guys that don't know how to wash cars? You can properly clean a dirty car with just plain water and a chamois??????

SuperBee364 · 03-28-08, 09:14

SmackTard, I really do appreciate the work that you do. Unfortunately, your work ethic isn't shared by everyone that does your job. In my lifetime, I have been fortunate enough to own 13 new cars. And without exception, everytime I have had one of them prepped or washed (as part of a service call) they have come out with marring and swirls that weren't there before.

I do agree that alot of paint damage does happen along the way to the dealer. My recent thread on my new car shows a bunch of new Chargers sitting in a parking lot at a place called Ground Effects awating vinyl stickers. They are covered in snow. It appears that when they removed the snow, they did *alot* of damage to my car. That isn't disputed. However, there were also alot of swirls in my paint. Every new car at this dealer's lot had the same swirls. To me, that indicates a problem in their washing department, as the majority of these cars never sat in Ground Effect's parking lot.

Every car owner out there appreciates the work you do. We just wish that *everyone* did it like you do. Until that time, there is no way I will let any dealer's wash or detail team touch my car.

jayjacque · 03-28-08, 09:16

I'm not a detailer, but have been in the auto biz 26 yrs. now. I've seen a few dealerships have a high standard and "require" their detailers do the very best work on the vehicles before and while sitting on the lots and when the units are sold. Usually that was due to a GM or Sales Manager being a perfectionist.

On the other side of the spectrum I've known a few dealerships not monitor whatsoever and have some of the ugliest non-presentable cars you can imagine. A few of those lots I made a boatload of money on because if a car had already been detailed and had a few stains left on the seat for instance, I was the guy who came along and fixed the problem for a fee, or painted a bumper or removed wax from trim, etc. So I LOVED those lots! LOL

Anyway, most of the lots I did work for were somewhere in between, and definitely not up to Autopian standards (no offense to the lot detailers among us)

P.S. I never followed the trail of new vehicles from factory to boat to transit to sales lots, but I have to doubt each got washed 7 or 8 times before getting to the dealership.