I just ordered Vintage

[SuperBee364]

Originally Posted by Accumulator

Yeah, don't I know it. I thought the XJ-S was almost finished, but something else came up that really oughta be fixed now, while it's already out of action.

I waited over *20 years* to have some of this work done on the Jag, and the paintwork that the RX-7 needs is related to pre-delivery stuff too!

Oh, man, that really stinks. Really sorry to hear of the hold up, Accumulator.

[SuperBee364]

Calgary, I don't think that Diane at Zymol is who you should be talking to. You have a digital picture of your Vintage sitting on the desk of the owner of OCD Garage. Since it was last seen in the hands of the owner of OCD Garage, Diane at Zymol is out of the picture.

I believe the OCD Garage guy told you over the phone that it had, in fact, been shipped.

Unless he is really incompetent, I'm sure he sent it using some sort of shipping method that can be tracked. Shipping a package internationally without using a shipping method that can be tracked is unprofessional, irresponsible, and down right stupid. Especially for such a high dollar purchase. So he *must* have a tracking number for your shipment. The time has come for you to absolutely *demand* that tracking number from him. If he can't cough it up, it's time to file a dispute with your credit card company. The fact that he didn't give it to you the first time you asked (or your subsequent attempts) sounds *very* fishy to me. There is *no* plausible reason he could have for *not* giving you that number. The only reason I can think of for him to not give it to you is if there isn't a tracking number to give; he hasn't shipped it yet. There are many, many posts here on Autopia about people ordering stuff from OCD garage and never getting their orders, even though their credit cards had been charged.

If I place a 1800 dollar + order with a place, I would expect immediate notification that my order had shipped along with a tracking number. This guy is not living up to the customer service that should go along with such a large purchase.

It's time to start laying the smack down, man, you've been more than patient with this guy.

[calgarydetail]

Originally Posted by SuperBee364

Calgary, I don't think that Diane at Zymol is who you should be talking to. You have a digital picture of your Vintage sitting on the desk of the owner of OCD Garage. Since it was last seen in the hands of the owner of OCD Garage, Diane at Zymol is out of the picture.

I believe the OCD Garage guy told you over the phone that it had, in fact, been shipped.

Unless he is really incompetent, I'm sure he sent it using some sort of shipping method that can be tracked. Shipping a package internationally without using a shipping method that can be tracked is unprofessional, irresponsible, and down right stupid. So he *must* have a tracking number for your shipment. The time has come for you to absolutely *demand* that tracking number from him. If he can't cough it up, it's time to file a dispute with your credit card company. The fact that he didn't give it to you the first time you asked (or your subsequent attempts) sounds *very* fishy to me. There is *no* plausible reason he could have for *not* giving you that number. The only reason I can think of for him to not give it to you is if there isn't a tracking number to give; he hasn't shipped it yet. There are many, many posts here on Autopia about people ordering stuff from OCD garage and never getting their orders, even though their credit cards had been charged.

If I place a 1800 dollar + order with a place, I would expect immediate notification that my order had shipped along with a tracking number. This guy is not living up to the customer service that should go along with such a large purchase.

It's time to start laying the smack down, man, you've been more than patient with this guy.

i know thres notuch diane can do but i still thought it wasimprotant to let them know how he is soiling there name.

i also send 5 e-mails to brett in the past 5 minutes, he cant ignore them. I was out of town so i could not call last might, but I just found the direct number (his cell) and will be calling tomorow, sunday or not hes getting a call... i know thre have been issues, and i will deal with this. If i still get nothing I will be calling the local police department and see if they can look into it for me. I know its drastic but i dont care, if its wahts needed.

I will figure this well, its just to bad i had to go through this ****... man am i pissed

[cdodkin]

Originally Posted by calgarydetail

i know thres notuch diane can do but i still thought it wasimprotant to let them know how he is soiling there name.

i also send 5 e-mails to brett in the past 5 minutes, he cant ignore them. I was out of town so i could not call last might, but I just found the direct number (his cell) and will be calling tomorow, sunday or not hes getting a call... i know thre have been issues, and i will deal with this. If i still get nothing I will be calling the local police department and see if they can look into it for me. I know its drastic but i dont care, if its wahts needed.

I will figure this well, its just to bad i had to go through this ****... man am i pissed

Assume you paid with a credit card?

Simply call the 800 number for your card right now - explain that you dropped $2k and the seller has not delivered in a month.

They give you your money back and go after the seller for you - no need to call the cops.

[calgarydetail]

Originally Posted by cdodkin

Assume you paid with a credit card?

Simply call the 800 number for your card right now - explain that you dropped $2k and the seller has not delivered in a month.

They give you your money back and go after the seller for you - no need to call the cops.

are you sure? I know they have an anit theft from someone taking you number but i have never heard of this i will have to call

thanks for the tip

[cdodkin]

Originally Posted by calgarydetail

are you sure? I know they have an anit theft from someone taking you number but i have never heard of this i will have to call

thanks for the tip

Yep, they make the sellers that accept credit cards sign an agreement that says they can be charged back should they fail to deliver to your expectations.

Not getting anything, and inability to provide proof of shipping (tracking #) is more than enough grounds.

[calgarydetail]

Originally Posted by cdodkin

Yep, they make the sellers that accept credit cards sign an agreement that says they can be charged back should they fail to deliver to your expectations.

Not getting anything, and inability to provide proof of shipping (tracking #) is more than enough grounds.

awsome, i will have to give them a cal.. just out a curoisty how did you find this out? are you a business owner?

This is the kind of info that should be know to the public, but i guess that coul cost visa alot

[cdodkin]

Originally Posted by calgarydetail

awsome, i will have to give them a cal.. just out a curoisty how did you find this out? are you a business owner?

This is the kind of info that should be know to the public, but i guess that coul cost visa alot

No problem - yes I run a business.

See description of the chargeback process here:

What exactly is a chargeback?

A chargeback is when a customer initiates a refund for a purchase they made on a credit card by contacting their card-issuing bank. The reasons for this can vary greatly but generally is a result of a customer being dissatisfied with their purchase.

The customer may or may not have contacted the merchant about remedying this situation ahead of time. They may even be completely wrong. However, responsibility falls on to the seller to ensure that the transaction goes smoothly and the customer is satisfied.

A failure somewhere along the fulfillment process, including at the customer service level, can lead to a chargeback.


The Chargeback Process

The chargeback process is a largely unknown to buyers and can often be a cause of frustration. To assist buyers in understanding the chargeback process, I've provided the chargeback process used by Visa and MasterCard. American Express and Discover Card use a similar process. However, because they do not issue their credit cards through member banks there are fewer steps involved and the process is usually faster. The process is as follows:

1. The customer disputes a transaction by contacting their card-issuing bank

2. The card-issuing bank researches to determine whether the reasoning for the chargeback is valid. If not, the chargeback is declined and the customer is held responsible for the charge.

3. A provisional credit is provided to the customer. The card-issuing bank initiates a chargeback process and obtains credit from the merchant's processing bank.

4. The merchant's processing bank researches the validity of that chargeback. If they determine the chargeback is invalid they will decline the chargeback and return it to the card-issuing bank.

5. The chargeback amount is removed from the merchant's account and the merchant's processing bank provides written notification to the merchant.

6. Did a processing error occur? If so the sale is re-presented to the card-issuing bank for corrections.

7. The merchant provides documentation to remedy the chargeback. If the provided documentation is found to be satisfactory the chargeback is declined and the customer is once again charged for the sale. If the documentation is found to be unsatisfactory the chargeback is successful and the process ends.

As you can see, there are multiple steps involving multiple parties- each requiring their own amount of time to manage their responsibilities.

Best of luck.

[calgarydetail]

I just called td, they said i had to call on monday when the dispute line thing is open, which is fine i was expectign it, she said she would out a note on my account. I am not liable to pay if he cannot deliver. she said they would call him and get his story, call me back and they would make sure i got my money or my product.

Thank you very much for the tip, it may take a few weeks but if its gone I can atleast re-order


p.s sorry i sounded alittle snappy onthe lasts posts, i know its no excuse but i have been traveling and am sick, i think its time for bed. I applogize

[cdodkin]

Originally Posted by calgarydetail

I just called td, they said i had to call on monday when the dispute line thing is open, which is fine i was expectign it, she said she would out a note on my account. I am not liable to pay if he cannot deliver. she said they would call him and get his story, call me back and they would make sure i got my money or my product.

Thank you very much for the tip, it may take a few weeks but if its gone I can atleast re-order


p.s sorry i sounded alittle snappy onthe lasts posts, i know its no excuse but i have been traveling and am sick, i think its time for bed. I applogize

NP - I'd be pissed if I was in your shoes too!

As the seller has gone past 30 days since order, with no delivery - you stand a very good chance of a quicker settlement. (30 days is regarded as a reasonable shipping time for any CC order)

The CC company is going to want that shipping note and tracking number - just like you - only he's going to jump a whole lot faster when they call him up on Monday!

[lbls1]

Mike....

Exhaust all of your efforts. See what the explanation from Brett as to why you haven't received your wax. You need to find out if it is actually in customs.

Next, if the whereabouts of the wax cannot be confirmed (or if Brett cannot or will not give you a satisfactory answer), then tell Brett that unless you have an assurance as to its delivery, then you will demand a refund.

Third.......try your best not to panic or overreact. I know this is a heartfelt purchase, but as good as you can keep it strictly business (a curt expression from this point) the better your chances will be to get this issue resolved.

Fourth: The great value of purchasing with your credit card is the ability of getting your money back, so do not fear that your money is lost. Contact your credit card and alert them of the situation, and have them start an investigation if Brett cannot produce the location of the wax. The credit card company should protect your rights and interest in the event of fraud. I have had one or two good instances where my card company intervened and issued me a credit when the vendor was less than honorable. Make this step your absolute last resort.

Fifth: Keep us informed on what's happening, because I will feel bad if this turns out to be a goose chase for you. Don't overhound Brett with excessive emails, bc at some point he may stop answering you. You can write him daily, but if he thinks you are smothering him he may just cop out on you. Keep a good arms hold of him, but like I said earlier, give him an opportunity to come clean. If he doesn't then you'll know what to do.

Sixth: I don't want you to give up on Vintage or have a grudge against zymol or anyone (even though you have a right to be mad at anyone you please, especially at the guy that promised you the wax). I still feel that this is an excellent wax that is well worth the trouble you've been through. When we get this issue resolved, then you can always order direct. Just chalk this up to a learning experience. We've all been through some at one point in our travels.

You can always pm me if you need my support!

[calgarydetail]

1. I will work untill I get my vintage, if it requires tones of call, ot e-mails or re-oreding. Itsnow somthing i am expecting and wantmore. it will come

2/3. Iknow to keep it busienss. All of the e-mails I have send have been profesonal. Thre hae been little to know emotion.
i think the most emotion or worry i showed was aking waht i wa suppsted to think of him to responding to me.

I know that 1 milliion e-mails will not solve it. I have send about 12 since th wax was ordered, this included before the hassel.
When I e-mailed and asked for a tracking number he said he would check and it would take a day, waited a few days thinking he just got busy. nothing, i e-mailed him again nothing. one moret ime nothing (waiting a few days before)

I then asked for an iquary and a phone call.. not a word.. ever since i asked for a numerb i have heard nothing

I have called the 1800 number a few times and it did not work, said the voice mail was not set up.

This is not the first attempt I have made. I have called about 10 times and had numerous e-mials

Fourth- I have contacted the CC, hey may not awsner me but i think he will awnser them. I did it as a last resort, it was not like it didnt come, i never contacted him and that was it.
I have made a good effort wth no avail. Im not going to wait 3 months, it should be through customs. I have had anpother oder come through that was ordered 2.5-3 weeks after vintage

fith: I will, for a few reasons. you guys have been very spportive and stuck with it this long it would be just mean if I cut you off.. I do consider you my friedn and will need the spport. Also I want people to know this as a signal about ocd. I dd not listen and look where it got me.I had good experience in the past so I though why not? i guees i just had to learn the hard way, hopefullt others dont.

six- I wont, when this is allsaid and done, if i still dont have It iwll order from zymol directly. the price has gone up and i dont have a discount code but w.ei still want it. I will ask if i can get the old price but if not i will still order, opps i hope zymols dosent read this.

And i wll be letting zymol know what has happend, not becase i want to get him in trouble, i think he has lost alot of business fromthis but becasue I think they should know. he is lowering the value of the zymol name. if i had worked hard, and put in the ffort to have someone wreck it I would want to know

ohh on a side note, when I talked to diane last she had no idea who ocd orbrett where. she said hemighthave ordered from a reseller meaning he is not a zymol reseller/ (at least thats how i took it).


*** i do not normaly reviel the content of conversations, emails, or pm's. however in this situation I belive its something that must be know. I do not want to say someone sucks and not hae info to back itup. in publicly opening this i do not mean to get anyoen it trouble, casue problems, or reviel privite info. However the turth must come out. I wont say somthing bad unless I have the facts, its only fair if i can offer those facts****