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Originally Posted by Setec Astronomy ...I'm wondering if the lumpy polish episode also lead to some inconsistency in the product (bottle to bottle) which might account for differing user experiences. |
I strongly feel that inconsistancy has been an issue for a few people, including me. The first bottles I tried worked well. The price was right, so I stocked up and bought a half dozen more bottles. I found it on sale again, so I bought a half dozen more bottles plus a couple bottles of their compound, a half dozen gallons of their
tire shine, protectant plus, OCW, etc. There was a ton of work stacking up for the summer and I decided to use nothing but Optimum. Big Mistake! Many of the OP bottles were so clumpy that I couldn't squeeze anything from them. It was suggested I take the lid off the bottle and pour it onto the pad, but clumps & chunks poured out. Why should I take the time to put this in a blender when I can reach for many other brands of product that have never caused me these kinds of problems. When I called Optimum and spoke to David, he sent me a new cap with the larger nozzle opening, which made no difference. In fact, I could stand on some of the bottles and nothing would come out of the nozzle! Some of the clumps were soft while others were far from what I would consider soft and some of this polish would marr the finish. I gave some away, threw some away and found that I still had some new unopened bottles of the old OP on hand.
The new version of OP hasn't given me any clumping issues, but some of the old OP I used was definitely a huge dissapointment to me. Optimum told me nothing was wrong with the old product and it worked just as well as their new version except for being clumpy. It's been over a year since this happened, but it's not something that I'll likely forget, especially since there was no satisfaction guarantee to replace the product.
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