Response from 303 on product issue

[Don M]

Here is the response I got from 303 Products (1 day response time) about my issue with the protectant...see thread HERE

Hello, know exactly what the problem is.

Directions say to spray on, wipe COMPLETELY dry. This product does NOT air dry and one can NOT wipe the surface completely dry with a damp cloth or damp part of the cloth.

The key is to get the surface WET, not just damp with the product, then wipe COMPLETELY dry. Hint: Extra enthusiasm in the wiping dry part of the application process (with a dry cloth), INCREASES bonding, INCREASES repellency (to water, dust, dirt, soiling, stains) and INCREASES longevity. It will NOT wash off.

The appearance enhancing properties with this product are such that a treated surface looks "really good" even if it isn't wiped "completely" dry. Polish with a dry cloth and you won't get the water-caused splotching. What is seen here is the water washing away the un-bonded excess 303. Try it again, you'll see.

Lastly, 303 Products, Inc. has a 100% money-back guarantee if a customer is dis-satisfied with their purchase for any reason. Please contact us if you'd like a refund.

Here's label instructions from the gallon size of 303 A. Protectant...includes the refund policy. http://www.303products.com/tech/inde...Product_ID=323

Please contact me if 303 Products, Inc. can assist further. Email or 1 800 223-4303.