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Originally Posted by Scottwax I've found that just doing a little extra for them works better than a discount. Of course, that probably has a lot to do with the fact that much of my clientel is very high end and saving $5-10 really doesn't mean much to them. In a more middle income market, discounts would probably work very well.
I guess we all need to fine tune the basics based on who our customers are.  |
I agree scott but then you have that one guy. Most of my business is high-end clients and the small savings wouldn't mean much to them so I do the small extras for them but I have one guy who is tight to a point. He has been a customer of my girlfriend (housecleaning) for years and she mentioned to him about my new business(love that connection) and he called me that afternoon wondering if he could get me referrals would I do his for free. Being a good customer of my wifes(not to mention he allows us to use his beach house in North Carolina whenever we want) I told him for every fifteen full details he could get me I would do his for free. As of right now I own him one free one and he has a another 4 towards the next one and twelve of the 19 I have done are now either weekly or bi-weekly jobs. Best deal I ever made.