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Originally Posted by Joshua312 Hello, alright here is the situation I am currently 19 years old and attend Davenport University here in West Michigan. I just recently decalared my major as Computer Information systems with a web design specialty. My main interest is in Help Desk Support. I would love to get into a position with a business helping departments out with software and desktop issues via the phone, email, and in person. Looking at the current options in my area after completing my degree I want to get into a program locally to certify myself and put me a step ahead of other possible candidates. I was just wondering if anyone has any input on the Help Desk Institues program for training for A+, MCDST, and HDI certifications. While it will pack on more of a bill than just a bachelors degree; I believe it will be worth it in the long run. Now that I know what I want to do...Im dying to get done with all the school-work so I can start a career 
Here is a link to the program I am looking into: http://www.newhorizons.com/content/c...=96&coll_id=14
Anyone working in a position in Desktop/Helpdesk support...Does my plan look good? Is there anything else I should do; or can do currently to help prepare myself and learn more?
Also, has anyone ever completed training at New Horizons Computer Learning Centers? Could you share your input?
Thank you to everyone who respond! |
Most of my IT background has been in building and/or running large Help Desks and Service Desks. I love your initiative and interest in providing IT customer service, and think your plan of attack is a good way to get the certs and background that should be appealing to IT management.
Now, another thing to consider is going after an ITIL Foundations certification. ITIL is a framework of IT/IS best practices of processes (Incident, Problem, Change, Capacity, Avaibility, etc), how to integrate them, and how to implement. While your plan of attack will give you hands-on experience and expertise, an ITIL approach will give you a "how everything should run", in terms of effecient processes and procedures.
You can learn more at
www.itsmfusa.org. Also, there are tons of training vendors that have info on their site.
www.itsmacademy.com is a good place to pick up additional info as well. I have my PMP, ITIL and some other designations and also teach certification classes for the tech consulting company where I work. Oh, if you are interested in ITIL, then at the 2nd site I mentioned there is a real good book that will help you prep - Foundations of IT Service Management Based on ITIL. Or, New Horizons probably can assist you with ITIL, but at a higher cost.