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Originally Posted by mirrorfinishman 18 - Don't underestimate your customer.
Take all the time you need to talk with your customers and to be friendly. Always give each customer the chance they need so that they can let you know about the things that they are truely interested in.
Think about it. Your customers are not an interruption in your day; they are the number one reason why you are in business. Be a good listener and always try to remain focused on them. |
Completely agree however we have to be able to ask the correct questions to discover the needs and wants. We usually start by asking the customer, what areas of concern do you have or, what are your expectations? Repeat the concern with your solution back to the customer, then ask if they have any other concerns. Most of the time I get unseasoned sales people calling on me who like to talk and not listen. That’s exactly how you build abjections not relationships.