| 17 No matter what happens; respect your customers.
I was recently reminded of how important it is to respect other people, especially your customers. If you're a Nascar fan you may recall an incident and I won't mention any names, where a Nascar driver was ticketed by the local police department. As a result he was suspended and not allowed to drive in the last two races of the season.
I won't get into the exact reasons for the suspension, however I will comment on something that one of the other Nascar drivers pointed out in a tv interview. The statement was made that the suspended driver showed a complete 'lack of repect' for authority, in regard to being pulled over by the local police. He went on to say that whether the driver was right or wrong he should have been more respectful when he was stopped.
Sometimes we tend to forget how easy it is to respect other people, especially our detailing customers. Sometimes we may even being to take our customers for granted. Respect is more that just being polite and friendly. It's a genuine feeling that shows you hold your customers in high esteem. It's knowing that no matter what happens; you will always respect your customers. |