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Originally Posted by mirrorfinishman
14 - Always be completely honest with your customers.
Be truthful. And above all, give your customers every reason why they should put their trust in you when it comes to taking care of detailing their car.
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Just thought I would share the following true story.
The other day while I was detailing a customer's car I found a money envelope under the passenger seat. The envelope was folded up and looked like it had been under there for a long time. Inside the envelope were 3 twenty dollar bills. Well, needless to say I stuck the envelope in my pocket and continued to finish the job.
When I was done with the car I told my customer that 'today is your lucky day' and handed her the envelope. I explained how I always look under the seats just to make sure that everything has been cleaned and vacuumed and that's when I found the envelope.
To me, the look on her face was worth a million dollars. Of course, she thanked me, however, after that, she was basically speechless.