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Old 12-06-04, 02:33   #30 (permalink)
mirrorfinishman
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Re: The key to repeat business

Quote:
Originally posted by Scottwax
6. Every once in a while, do something extra for your regulars. Not something that takes an hour to do but maybe clean the floor mats or apply a spray wax after a stretch of rainy weather. Just a little something extra occasionally as a thank-you for their continuing business.

I got this email from a new customer as a reply for sending him pictures of his freshly detailed Infiniti G35.

As a little something extra, I always take along my digital camera on detailing jobs so I can take pictures after the vehicle gets detailed. Below the email are a few of the photos I sent him.
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From: "John K" <johnjk@...com>
Date: 2004/12/04 Sat PM 08:27:03 EST
To: "'Frank Canna'" <canna@verizon.net>
Subject: RE: G35 Detailing Photos

Frank,

Thanks very much, the car looks great! Please let me know if you need an endorsement or testimonial, and feel free to use the photos for promotional purposes on the web or whatever.

John K.
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http://autopia.org/gallery/showphoto...papass=&sort=1

http://autopia.org/gallery/showphoto...papass=&sort=1
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