Quote:
Originally posted by mirrorfinishman
13 - Always reward your customers with price discount incentives that they can use towards their next detailing, when they send you new customer referrals.
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I've found that just doing a little extra for them works better than a discount. Of course, that probably has a lot to do with the fact that much of my clientel is very high end and saving $5-10 really doesn't mean much to them. In a more middle income market, discounts would probably work very well.
I guess we all need to fine tune the basics based on who our customers are.
