| Scottwax is on point. Good thread.
i do follow up calls based on my clients' nature of work. I have 1 client who's a real estate agent and is way to busy to have his car cleaned, so every month I call him just to check up if he requires services.
My more frequent clients, i give a little extra service. Nothing major, but just a little. Even if it means an additional discount. But I make it a point that it's just "this 1 time, you're car wasn't that bad." so they don't expect again in the future. It works...
I do pick up & drop off service in the east end of Toronto. Most of my clients trust me enough to hand over the keys and I see them a couple hours later.
I only do 1 car a day to ensure nothing is overlooked and rushed. My clients don't mind as the car is either dropped off at my garage at 8am and picked up by 5pm or I pick up at 8am and drop off before they leave for work.
Honesty. Some have come to me have carpets shampooed and I look and there's nothing really to lift out. I'm honest to them and say, you don't need it, come see me in spring after winter.
Just my 2cents. |