Just a couple of thoughts
1. Guess my name is correct, the way to win is by research, you can never do enough research in these matters.
2. Do you have any pictures of the car before taking it to the dealer.
3. Two weeks to fix a car? They are kidding you
4. Put in writing your complaint and send a copy to Volkswagen USA (I bought an Alfa from a Ford dealer years ago, after a lot of problems I sent copies to Ford UK, within the week things were fixed)
5. From a legal view it does not matter if they damaged the paintwork or dented a panel or broke a
headlight. They damaged your car!
Good luck - remember do the research, this really is 90% of the battle.
Steven
Alfa 164