| Legally I don't think you can force them to buy your car back because of the swirls, you can only force them to fix the damage that they caused.
The marring may only be in the sealant. Try stripping a portion of the car down to the clear and see if the swirls are still there. If they are stil there, you will need to do some work with abrasives. I don't think I would let them fix it. If they use a rotary with an abrasive compound chances are they will do more harm than good. Report what happened to everyone you can find in the dealership including the General Manager and the owner if you can contact him/her. And if they give you crap, contact Volkswagen of North America and make them aware of the problem. Sometimes they will contact the dealer and really rip them a new one.
I know what you are going through. I had the same thing happen to me with my Jaguar about a year ago. When I got the car back I was so pissed I could not even talk. The Jag dealer tried to blow me off, and told me it was "no big deal". I contacted Jaguar of North America and the problem was fixed ASAP. The service manager had to call me and say how sorry they were for the way I was treated. My only guess was that the people at Jaguar really let them have it. |