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joed1228 · 09-26-01, 06:55

I initially ordered a 5-inch back up plate for my Porter Cable and two 5-inch terry cloth pads and needless to say, I needed the 6-inch versions. I thought it would be a hassle with the e-mails, phone calls, shipping methods, rma numbers etc but all I did was send an e-mail explaining everything. To my surprise a few hours later I checked my e-mail to find a polite response stating that it would not be a problem at all and they confirmed the product they would send as a replacement. The other e-mail was the tracking number, stating that my re-placement product was literally shipped within three hours of my first e-mail.

I am truly impressed with the customer service of Autopia. Knowing that I will be taken care of during and after my purchase has made shopping at Autopia well worth it.
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09-26-01, 06:55	#1 (permalink)
joed1228 Registered User joed1228 is offline Join Date: Mar 2001 Location: MA Posts: 1,932	Customer Service review of Autopia I initially ordered a 5-inch back up plate for my Porter Cable and two 5-inch terry cloth pads and needless to say, I needed the 6-inch versions. I thought it would be a hassle with the e-mails, phone calls, shipping methods, rma numbers etc but all I did was send an e-mail explaining everything. To my surprise a few hours later I checked my e-mail to find a polite response stating that it would not be a problem at all and they confirmed the product they would send as a replacement. The other e-mail was the tracking number, stating that my re-placement product was literally shipped within three hours of my first e-mail. I am truly impressed with the customer service of Autopia. Knowing that I will be taken care of during and after my purchase has made shopping at Autopia well worth it. .