| I think you are worrying too much about things out of your control. If a customer wants to drive his car in a demolition derby 15 minutes after you detail it, that's their decision. How they maintain their vehicles is up to them. All you can and should do is the best job possible and deliver them their cars in terrific condition. What they do with the car afterwards is up to them, not you.
I can't think of any sensible person who would be offended by receiving car care tips from a detailer they just paid to take care of their car. They're coming to you because you are the expert, the man with the talent and the know-how. Giving them a few pointers to help maintain their cars would be appreciated by most folks. I mean, if they knew this stuff they'd be detailing themselves, wouldn't they?
Swirls develop in sealants AND waxes. They're usually caused by poor washing technique but for the most part, swirls are inevitable. Its like the sun setting in the west. Swirls happen. What are you gonna do? Don't worry about it.
Tell the customer what work you're gonna do, focusing on the BENEFITS of each product or step. This sets their expectations before you get to work. Then after, take them around the vehicle and point out areas you made a big diff - interior, wheels, paint, whereever. This reinforces what you told them before you started. Finally give them a few cleaning tips to maintain the look and leave it at that.
Set their expectations
Deliver on their expectations
Go the extra mile by educating them on caring for their car
Collect your fee
Ask for a referral
On to the next customer
Happy detailing!! |