Quote:
Originally Posted by BK_DC
Pulling up an old thread because I polished my car last weekend with my Flex and the raised lip of my backing plate totally shredded off. This happened when I wasn't quite finished polishing, and I don't have a backup polisher. However, once that plastic lip was off the plate, it actually worked fine and I was able to complete the job.
I called Power House and they asked me to send them the backing plate, felt ring, and serial number of the unit. For the felt ring -- how do I remove that? I assume we're talking about the light-colored piece of felt that is on the unit after you remove the plate? Mine does look a little cooked. Does it just pull out of there?
For those of you who had the plate replaced under warranty, did you have to actually send the bad plate and ring to Power House? Kind of a PITA, but I guess I understand they need to do it so you aren't scamming them. |
The felt ring should just lift up and out of the crevice that it sits in. Be certain, as I am sure they told you already, to oil the new felt ring with some light oil before use. Supposedly this keeps it lubricated and stops it from heating to the point of causing the backing plate to melt.
I had mine replaced a while back. I didn't have to send my old backing plate in but I can understand why they are asking for them now. I can not complain at all about their service, it was excellent!
Good luck and keep us informed of what happens.
