Quote:
Originally Posted by SuperBee364
Dave, *no one* was getting angry about a product that has excellent results in paint correction. *Everyone* was getting angry about Menzerna USA's response when they were made aware of the fact that 106 and 85rd fills. Menz took a situation that called for an appropriate reaction ("Gee guys, you're right, it does unintentionally fill, and here's what you can do to fix it.") and turned it into a perfect example of how a company should *not* handle their customers. That's when the anger started. |
Ok, SuperBee......
Now you get
Menzerna in Europe to admit that 106 fills and you win......
It's that simple.....
If the "USA" version of the story is different than the OEM German version I'd be shocked.......Mr. Silver may, just may be posting something from the parent company as far as we know here at this point....
Could it have been handled better.....?
Absolutely....
Great customer service is always important for successful companies. If and when the mother company alters Mr. Silvers comments, they remain the same virtually.
Perhaps some of our German friends here can chime in with some inside knowledge that will give us all some additional understanding......