[Denzil]

Originally Posted by jsilver6

SuperBee364, thanks for the kind words. I tend to spend time running a business and this leave me little opportunity (or interest) to correct misconceptions, errors, and falsehoods.

Case in point: My name is Jeff Silver, not Silverman.
If you would like information from the factory source, just send an email to polish@menzernausa.com and i will give you a reply. This is preferred to what many do on various forums, namely post thoughts as facts without any substantiation.

We manufacture and sell buffing compounds and polish to professionals and industrial customers. We don't intentionally create bad blood, however we cannot prevent some people from getting themselves confused. If someone insists that a product in some way performs differently than designed and they wish to maintain that belief, then so be it. I can only hope that their skill level improves to match the quality of the product.

If you would like to present evidence to the contrary, and not just repeat the self-serving comments from others with an ax to grind, I would be glad to pass it along to our lab.

If you are also having difficulty with understanding product number, please contact your distributor or send me an email. In the future, we will be using product names instead of numbers, so this should help you out. Again, any questions you still have with figuring out product types can be answered by our knowledgeable distributors.

Originally Posted by jsilver6

For the record, nobody was called a liar. Menzerna will not make a statement that is false, even if suggested by a loyal customer.

Originally Posted by jsilver6

Ivan, a forum could be a good place to freely exchange information and experiences amongst detailers. However no one is under any obligation to divulge all proprietary information. This is especially true for manufacturers that must maintain confidentiality of formula and marketing decisions. To do otherwise would be irresponsible and foolish.

Originally Posted by jsilver6

Mr. SuerBee364,

In a thread discussing the PO106 polish line, you felt it necessary to once again bring up a trait you claim to have seen called filling. No one can challenge your perception, and certainly I never did. I did state a fact that you refuse to accept, in that there is nothing in the contents that will cause filling.

The information I am providing to you is based on actual product knowledge and independent testing by laboratories and by the many industries that are successfully using our product. These include the factories that are producing the parts and assembled automobiles that you ultimately detail.

I do find your name calling to be immature and uncalled for and not in the spirit of honest discussion or dissent.

My experience in the polishing industry has taught me that in the vast majority of cases, regardless of the product being used and with all of the variables associated with the polishing operation, it is rarely the product that is the cause of a problem. This is especially the case with a mature product that has been on the market for years producing superior result. We assist our customers with their wide variety of polishing issues every day, and it is very gratifying to hear that they ultimately were able to resolve their issue.

As for your indignant outrage that I would call into question the competence of an individual that you have profound reverence for, someone that was not part of this discussion, nor mentioned in any way, I can't help you here. No offense was intended and none should be taken.

If you really are interested in discussing polishing issues, I invite your to do what many do every day and call my office. I don't believe you ever have. Public foot stomping is not very becoming for a professional.

Wow, definitely a hypocrite.

Professionals don't call their customers/professionals liars and state that Menzerna's filling issue is attributed to "user error". In fact, a true professional would give the benefit of the doubt to the customer/professional and responsibly solve the issue with some sort of resolution and not bonking us on the head with the "you don't know how to use my product at all so therefore it doesn't fill" statement.