Quote:
Originally Posted by SuperBee364
Very well written post, bert31.
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Thanks. I hope Jeff Silver does not take my post as a jab at him, because it was not meant to be. I have never met nor conversed with Jeff and I certainly don't know enough about him to have a positive or negative view about him like many on this board. Saying that, I will give Jeff the benefit of the doubt that he is a good guy to deal with (despite how some on here feel) and simply made a comment or two that were taken the wrong way by members here. I give Jeff (and anyone else for that matter) the benefit of the doubt because I hope others will do the same for me when I do something which causes people to get pissy.
I understand that Jeff's job does not allow him the time to spend all day searching all of the numerous detailing boards dismissing every little misconception made about
Menzerna products. However, the filling issue has been a fairly prominent topic on numerous boards for a while now and probably should be addressed by someone
Menzerna if so many people are experiencing it. Being defensive about it and saying people experiencing filling don't have the skills to use the product is probably not the best way to handle the situation from a customer service stand point.