Quote:
Originally Posted by jsilver6
If someone insists that a product in some way performs differently than designed and they wish to maintain that belief, then so be it. I can only hope that their skill level improves to match the quality of the product.
|
If the filling claims were only being made by a small handful of posters, I too would probably not worry too much about them. However, this is not a small handful of posters, it is a fair number on just about every detailing board I read (9 at my last count) which would make me think it would be in
Menzerna's interest to figure out what these detailers are doing (if it is user error as you claim) and offer solutions to the issue through these numerous message boards.
I would be scared to guess how many people have started using SIP and
Nano Polish simply due to the recommendations of Todd (TH0001) due to the reputation he has on this and other boards. A rep from
Menzerna stating that his skill level is not up to par probably does not help in ensuring such goodwill (and free advertising) will continue on this board on others.
I would argue the same goodwill is achieved by Optimum Polymer Technologies due to Scott's (Scottwax) endorsement of Optimum polishes, No Rinse Wash and Shine, and other products due to his reputation on this board. If Scott were to mention in a thread that he was having difficulty with an Optimum product, I feel pretty safe that Dr. Ghodoussi would not just dismiss this as incompetence. If anything, he (or someone else at Optimum) would be researching why the difficulty is coming up and how to resolve the issue people are having and communicate such resolutions.