[Tusin]

Originally Posted by langod

Ok, I have to vent.

I'm annoyed. I just went and spent roughly $100 on Autopia's store for my various detailing products. I had received emails through the winter from David with all sorts of specials. One of which was "free shipping" on orders over $75. When I looked at my shopping cart, it wasn't applying the discount, so I went back to the newsletters I'd gotten, and noticed that mention of the free shipping went away in May. So I assumed I missed out.

Then, after I submitted my order, I noticed that buried in the "Contact Us" page, the free shipping is still valid -- but you have to enter a code. It's certainly not listed on the main page, or as a "hot offer". It only seems to be mentioned on the contact page.

Granted, it's not a lot of money (about $10), but if a company is going to offer free shipping on orders over $75, how difficult would it be to build that into the shopping cart itself? Every other online vendor I've ever bought from applies free shipping (if available) automatically.

Anyway -- Autopia's products are great, and I will continue to buy here. But I just wanted to mention this and encourage Autopia to rethink how they apply shipping discounts.

Instead of posting a rant, did you think about calling them first and seeing if they'll take care of you?