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Originally Posted by ScubaStevo The thing is with repeat customers:
-When you get their car spotless, many expect them to stay that way for the next 10 years, and when they start to looking bad again after a couple months, they get upset, and call you a cheat.
-What can you do when something like happens, as sometimes they like to open their mouths and start making false aqusations. |
EDUCATE!!!!!!!!!! YOUR CUSTOMERS!!! It is our duty as PROFESSIONAL detailers, to explain to the consumer the process in which we plain to execute either for total paint decontamination or removal of seating to gain total access of interior. WE do a in-depth consultation with our customers and a print (out) of what was discuss, and what services are expected for the customer knowledge and our protection.