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weekendwarrior · 01-22-08, 05:40

Well, selling detailing services is just that - selling. Any good sales person listens to the needs of the customer, and then steers them to the product that best suits their needs (and also tries to upsale).

What I am getting at is let's say you have a 6 hour window for a mini van detail for a soccer mom. Before starting the detail, you should walk the vehicle with the primary driver, and discuss what you can do, and ask what areas are thorns in their side that they would like to see fixed. If she primarily mentions scratches on the sides of the vehicle from bikes, that's where you should focus the majority of your efforts. If she mentions stained carpets and nasty leather seats as being her biggest concern, then maybe you should spend extra time to get the interior 95% corrected, and settle for a 60-70% correction on the exterior.

Just becuase you are more talented at paint correction doesn't mean that all of your customers can appreciate that talent. When you are a professional detailer, you have to do what the customer wants, not what makes you feel warm and fuzzy inside.

01-22-08, 05:40	#2 (permalink)
weekendwarrior Registered User weekendwarrior is offline Join Date: May 2007 Location: Charlotte, NC Posts: 1,181	Re: Levels of 'Professional' detailing Well, selling detailing services is just that - selling. Any good sales person listens to the needs of the customer, and then steers them to the product that best suits their needs (and also tries to upsale). What I am getting at is let's say you have a 6 hour window for a mini van detail for a soccer mom. Before starting the detail, you should walk the vehicle with the primary driver, and discuss what you can do, and ask what areas are thorns in their side that they would like to see fixed. If she primarily mentions scratches on the sides of the vehicle from bikes, that's where you should focus the majority of your efforts. If she mentions stained carpets and nasty leather seats as being her biggest concern, then maybe you should spend extra time to get the interior 95% corrected, and settle for a 60-70% correction on the exterior. Just becuase you are more talented at paint correction doesn't mean that all of your customers can appreciate that talent. When you are a professional detailer, you have to do what the customer wants, not what makes you feel warm and fuzzy inside.