| Re: My new Lexus IS250 windshield just cracked These cracks happen. Usually due to a failure in the glass during manufacturing.
Don't let this go. Lexus has a rep to maintain. Use it to your advantage. Be polite, cool headed and professional. Work your way uo the chain.
I like baseballlover1 advice. Keep it public, do it on a Saturday. Make sure the sales person and sales manager is present.
I had a windsheild crack once when it got smacked by a big hunk of tire from a big rig.
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Good driving and good listening!!
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