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Originally Posted by krishh17 ...and Lexus people now say that windshield isnt covered in warranty and that I have to pay. Well I knew about this, but that was the reason I took the permaplate windshield protection from them. When I got that plan, they had told me that it protects ( repairs or replaces )from any cracks or damages due to rocks or stones or road debris. Now when I have a crack they tell me they have nothing to do with permaplate. And that its a plan which they don't push for, but is open for us to choose. So what if we choose ?? If its in the paperwork shouldn't they take care of that ? The sales manager with whom I spoke was so rude that she was asking me to speak to the person who gave me this plan, who also happens to be in the same company and sort it out with him. What a crook.
Do you guyz know what this permaplate windshield protection is and what is covered in this ?? Do they replace the cracked windows which have been already treated by permaplate or do they replace any cracked windows ?? coz we were just told that its a windshield protection program and nothing about treatment to the windshield.
Its so frustrating  ...its my new car and this is the last thing i wanna see....
i think i just have to go with my insurance, replace it and then apply permaplate, if thats wat that protection plan means....  |
If all else fails, just try another dealer. I have found that there is a world of difference from Lexus to Lexus dealers.