Autopia.org - View Single Post - BAD UDM PROBLEMS-vid inside

howareb · 11-11-07, 12:36

The same exact thing happened to me. Their warranty claim service is great. Lynn Phillips handled mine. I think that she said that she would be on vacation this week.

They will send out a new UDM right away and then issue a call tag so that UPS picks up the broken one. I started a thread called UDM Warranty, praising their service.

As far as the hardware, I did not like losing the UDM, but as long as they replace it, that would be fine with me. I just hope that this second one works like it should. I also hope that it does not crap out on me after working well for a year. Since the same thing happened to you I am starting to question the quaility of the this last batch of UDMs. I got mine in September 07 after I gave my PC to a friend of mine.

11-11-07, 12:36	#2 (permalink)
howareb Proper prep is a virtue howareb is offline Join Date: Oct 2007 Location: Stafford, VA. Posts: 1,149	Re: BAD UDM PROBLEMS-vid inside The same exact thing happened to me. Their warranty claim service is great. Lynn Phillips handled mine. I think that she said that she would be on vacation this week. They will send out a new UDM right away and then issue a call tag so that UPS picks up the broken one. I started a thread called UDM Warranty, praising their service. As far as the hardware, I did not like losing the UDM, but as long as they replace it, that would be fine with me. I just hope that this second one works like it should. I also hope that it does not crap out on me after working well for a year. Since the same thing happened to you I am starting to question the quaility of the this last batch of UDMs. I got mine in September 07 after I gave my PC to a friend of mine.