Aloha calgarydetail...
Please let me chime in. First, I'm sorry your order is taking so long to arrive.
Well, we ship to Canada quite frequently and please let me explain the different USPS shipping options which I think might be helpful. Delivery time frames below are approximations.
USPS First Class Mail International - varies but delivery time frames comparable to Priority Mail International 6 to 10 days business days
USPS Priority Mail Flat Rate Box (*not always the best option - the regular Priority Mail Rate Table could be less than the published Priority Mail Flat Rate Box Rate Table. Determining factors are size of box and weight) - 6 to 10 days business days
USPS Priority Mail International - 6 to 10 days business days
USPS Express Mail International - 5 days business days
The delivery time frame is actually the time it takes for a package to reach the destined international country once it is in the hands of the USPS. On the other end, it is really up to the local Customs office and local Carrier to ultimately deliver the package to the final destination "customer". There could be possible delays. Hopefully that is the case with your order.
The only method of shipment via USPS which actually supplies you a tracking number is USPS Express Mail International. The other shipping methods does not include tracking information.
For a product like the Zymol Vintage, we would have shipped it via USPS Express Mail International which requires a signature confirmation by the recipient. I don't recall seeing if your package was shipped USPS Express Mail International but the cost difference is minimal compare to the package getting lost. The difference in cost between USPS Express Mail International and USPS Priority Mail International is only $10.00 USD. Not bad to make sure a product that cost approximately $2000 USD gets to it's owner. Also, for the company like ours, it's a peace of mind knowing that our customer received his/her package.
Thank you & Aloha,
Ranney
