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I kind of agree with Matrix, as (ok the devil's advocate) if Brett actually mailed it (honestly I think that people that try to scam over the Internet or anywhere else with the credit card are real morons....some are very slick and get away with it, but are morons all the same) then it could honestly be in customs.

However, I am siding with Mike, because this Brett was less than courteous by reacting slowly and/or not at all. He should've had his sleeves all rolled up and busting his elbows to make sure that Mike would get his wax; or at the very least give him an honest explanation as to where the wax is.

Let Mike start putting some heat on his @$$ with his card company; I'll bet he'll get some good answers then!