wow. i haven't read this whole thread, but am amazed at the delay.
i have had to involve my VISA customer service in the past and have always had success. they would immediately credit my account and then go after the vendor.
Quote:
When I e-mailed and asked for a tracking number he said he would check and it would take a day, waited a few days thinking he just got busy. nothing, i e-mailed him again nothing. one moret ime nothing (waiting a few days before)
I then asked for an iquary and a phone call.. not a word.. ever since i asked for a numerb i have heard nothing
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IMHO, that information right there would be the end of dealing with the vendor. VISA and the BBB would be involved from that point forward (due to the $$$ involved).
an item of this magnitude should be babied the entire way by the vendor. it is unprofessional and absolutely ridiculous that you would receive no response. he should be kissing your @ss the entire time. him ignoring you only reinvorces that he dropped the ball.
honestly, if it was me, even if i received the item i would return it and give my business to another vendor.
.02
EDIT: as an example...the first time i ordered a Zaino kit (~$110 or something), it was over a week and never showed up. i emailed the company to ask for the status and they investigated and got me answers that same day. no delays in replying. no ignoring me. ended up that UPS had damaged the box and it had leaked. Sal shipped out replacements immediately and i got them in a few days. this was for a $100 order, not $thousands$.