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Originally Posted by SuperBee364
Calgary, I don't think that Diane at Zymol is who you should be talking to. You have a digital picture of your Vintage sitting on the desk of the owner of OCD Garage. Since it was last seen in the hands of the owner of OCD Garage, Diane at Zymol is out of the picture.
I believe the OCD Garage guy told you over the phone that it had, in fact, been shipped.
Unless he is really incompetent, I'm sure he sent it using some sort of shipping method that can be tracked. Shipping a package internationally without using a shipping method that can be tracked is unprofessional, irresponsible, and down right stupid. So he *must* have a tracking number for your shipment. The time has come for you to absolutely *demand* that tracking number from him. If he can't cough it up, it's time to file a dispute with your credit card company. The fact that he didn't give it to you the first time you asked (or your subsequent attempts) sounds *very* fishy to me. There is *no* plausible reason he could have for *not* giving you that number. The only reason I can think of for him to not give it to you is if there isn't a tracking number to give; he hasn't shipped it yet. There are many, many posts here on Autopia about people ordering stuff from OCD garage and never getting their orders, even though their credit cards had been charged.
If I place a 1800 dollar + order with a place, I would expect immediate notification that my order had shipped along with a tracking number. This guy is not living up to the customer service that should go along with such a large purchase.
It's time to start laying the smack down, man, you've been more than patient with this guy.
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i know thres notuch diane can do but i still thought it wasimprotant to let them know how he is soiling there name.
i also send 5 e-mails to brett in the past 5 minutes, he cant ignore them. I was out of town so i could not call last might, but I just found the direct number (his cell) and will be calling tomorow, sunday or not hes getting a call... i know thre have been issues, and i will deal with this. If i still get nothing I will be calling the local police department and see if they can look into it for me. I know its drastic but i dont care, if its wahts needed.
I will figure this well, its just to bad i had to go through this ****... man am i pissed